Refund Policy

Refund Guidelines:

Items that are not in new and unused condition and in the original package will NOT be accepted for refund or exchange.

Returns are processed within two business days during non-holiday periods. Allow five business days during holiday periods.

Two Week Return Window for Claims

In the unlikely event that your item has defects or damage, we will send you a prepaid UPS return label so that we may replace the item at our expense if you contact us within two weeks after receiving your order. Any defective and damaged items not claimed within two weeks will not be exchanged. Item(s) must be in new and unused condition and in their original packaging to qualify for an exchange.

 

Damaged or Broken Product

If your product was damaged during shipping, you must save all packaging materials and paperwork. Please send us a picture at nannygoatoliveshop@gmail.com of your broken bottle(s) so we can process a claim with UPS. We will replace any items that were damaged during shipping.

Thank you